Frequently Asked Questions

1) I got my Fitbit Charge HR, now what?

Before you put on your Fitbit  tracker and get moving, you must connect it to your mobile device or computer. Connecting your tracker (also known as pairing) makes sure it can transfer data back and forth with Fitbit (known as syncing). Your tracker data syncs to your Fitbit dashboard, which is where you can see your stats, analyze historical trends, set goals, review your exercise history, log food and water, challenge friends, and much more.

Step 1 :Get the Fitbit App to Set Up Your Device

Google Play  App Store  windows store

Install for Windows Computer for now :


Step 2 : When the app is installed, open it and tap Join Fitbit to get started. You’ll be guided through the process of creating a Fitbit account and connecting (“pairing”) your tracker to your mobile device. Pairing makes sure the tracker and mobile device can communicate with one another (sync their data).

Note that the personal information you’re asked during setup is used to calculate your basal metabolic rate (BMR), which helps determine your estimated calorie expenditure. The information is private unless you go into your Privacy settings and opt to share age, height, or weight with Fitbit friends.